Shipping policy

Thank you for shopping at Crane Core. The following terms and conditions constitute our Shipping Policy. 

1. Order Processing Time 

Processing times vary depending on our current inventory levels: 

  • In-Stock Items: All in-stock orders are processed within 1 to 2 business days. 
  • Out-of-Stock Items: For items that are currently out of stock or made-to-order, the estimated processing time will be provided. 

    Orders are not processed, shipped, or delivered on weekends or holidays. If we are experiencing an unusually high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. 

    2. Shipping Rates & Delivery Estimates 

    For deliveries within Canada, we use Carrier Calculated Shipping (CCS) to ensure you receive accurate, real-time shipping rates. 

    Shipping charges for your order will be dynamically calculated and displayed at checkout. These rates are determined directly by our third-party carriers based on the total weight of your order, the dimensions of the packaging, and your delivery destination. 

    3. Shipping Destinations & Coverage 

    Crane Core proudly ships across Canada. However, due to the vastness of the country and specific carrier limitations, we cannot guarantee delivery coverage to all locations. 

    • Right to Cancel: Crane Core reserves the right to cancel and or classify as Ex Works if our third-party carriers are unable to service your specific delivery address. 

    4. Freight Delivery (Shipments Over 150 lbs) 

    Shipping heavy industrial equipment requires careful coordination and specialized handling. Any order with a total weight exceeding 150 lbs will be shipped via freight carrier. Please note the following regarding freight shipments: 

    • Commercial Shipping Docks: Freight shipping quotes automatically assume that the receiving destination is a commercial facility equipped with a standard shipping dock. 
    • Residential & Non-Standard Areas: Deliveries to residential areas, trade shows, or locations without a shipping dock might not be supported. 

      If your delivery address does not include a standard commercial shipping dock, please contact us prior to placing your order to confirm that delivery can be accommodated. 

      Crane Core is not responsible for the accuracy of information provided by the buyer. 

      5. Carrier Liability & Package Handling 

      All shipping and delivery operations are handled exclusively by third-party carriers. 

      Once your order leaves our premises and is handed over to the carrier, Crane Core takes no responsibility for the package or equipment. This includes, but is not limited to: 

      • Delays in transit times. 
      • Mishandling or damage to the equipment during transit. 
      • Lost or stolen packages after they have been handed over. 

      If your order arrives damaged or is lost in transit, please contact the shipment carrier directly to file a claim. We strongly recommend saving all packaging materials, pallets, and damaged goods before filing a formal claim.  

      6. Shipment Confirmation & Order Tracking 

      You will receive a Shipment Confirmation email once your order has shipped containing your tracking or freight bill (BOL) number(s). The tracking information will typically be active within 24 hours. 

      7. International Shipping & Alternative Locations 

      Our checkout experience is currently configured exclusively for Canadian addresses. However, we may be able to service international locations or non-standard territories on a case-by-case basis. 

      If you are located outside of Canada, please contact us to inquire about custom shipping arrangements. 

      8. Contact Us 

      If you have any questions about this Shipping Policy, freight deliveries, or custom quotes, please contact us.